Board-Certified Case Manager - FAQs
CCM Board-Certified Case Manager
Case managers who have earned the Certified Case Manager (CCM®) credential have the expertise, knowledge, and professional experience to provide the right services to clients across the continuum of care. The CCM® credential means that case managers are committed to upholding the highest professional and ethical standards.
Certification FAQs
- How much is the application?
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There is a $235 non-refundable application fee and $195 exam fee. The total paid at the time of applying is $430.
- How can I get a copy of my receipt?
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Please LOG IN to your account from the upper right-hand corner of yourcommission.org. Once signed into your account, there will be a menu where you can select Print Receipts.
- Are there discounts or special offers?
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Yes, if you meet any of the eligibility requirements listed here [link to certification page]. Additionally, The Commission occasionally offers limited-time promotional discounts sent via email. Check your email to see if there are any promotions currently available.
- How do I become certified?
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You must meet all eligibility requirements, fill out and submit a complete application, including employer and primary license information, with complete fees. Once your application is approved, you may then schedule your exam at a local computer-based testing site or remotely at home. After you take the exam, you will be notified of your test results by The Commission.
- When can I apply for the exam?
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View the application timeline. [link application timeline]
- What should I do if I can't remember my username/password?
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Go to "Log In"[link to login page] and choose “Forgot Password”. Your password will be sent to the email address listed in your account. Please check your junk/spam folder as well.
- How do I know if I am eligible to apply?
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Refer to the Certification Guide to determine if you are eligible. [add link to cert guide]
- Do LPN/LVN licenses meet the education eligibility requirements?
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A LPN or LVN can apply if they have earned a baccalaureate or graduate degree in health or human services as outlined in the Certification Guide. [add link to cert guide]
- I am a social worker. Am I eligible?
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Any health or human services professional with a four-year degree as outlined in the Certification Guide and who meets the employment experience requirements is eligible to sit for the CCM exam. [add link to cert guide]
- What can I do if my application was denied?
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You can appeal the decision by making a request through your application within 30 days. You will be required to submit additional information. If the denial is upheld, you will receive a refund of the examination fee only.
- How do I receive my certificate?
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More information can be found here. [link to products page]
- What should I do if I feel that someone is making unethical decisions or providing The Commission with false information in their application?
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The integrity of the CCM credential and ethical practice are of the utmost importance to The Commission. The eligibility requirements have been designed to ensure that those who earn the credential possess the education, skills, and experience needed to deliver appropriate services to all they serve. The full list of qualifications can be found in the Certification Guide. [add link to cert guide]
On the CCM exam application, applicants must attest to the following: “... I agree to abide by the Rules of Conduct, as found within the Code of Professional Conduct for Case Managers (Code), which I have read and understand. I also understand that any false, inaccurate, or misleading statements included here will constitute grounds for the suspension or revocation of the CCM designation awarded on the basis of the information contained herein.”
If someone becomes aware of a possible violation of the Code of Professional Conduct, they should review The Commission’s Procedures for Processing Complaints and Self-reports and file a complaint, if appropriate. [add link for code of prof. conduct & procedure for processing complaints]