DEALING WITH DIFFICULT PEOPLE: Navigating Dysregulated Emotions
Course Provider
Certifications
Learning Objectives
Identify how dysregulated emotions and underlying mood disorders can impede expression and integration of verbal communication.
Discuss how stressful situations can trigger trauma experiences.
Demonstrate competency in utilizing the Universal Upset Person Protocol (UUPP)
Identify how determining the personality type of the client using the STEPS assessment tool can assist with adapting your professional communication style
Course Offering: Meeting, Seminar, Workshop, or Webinar - Live (delivered in real time)
Domain Focus: Psychosocial Concepts and Support Systems